Terms of Service
These Terms of Service ("Terms") are an agreement between KzNet Technologies ("we," "us") and the business whose workspace you are activating ("you"). They govern your use of this hosted CRM service (the "Service"). Your onboarding packet includes a plain-English summary of how your data is handled; if the summary and these Terms ever disagree, these Terms govern.
1. Acceptance
You accept these Terms by clicking "I Agree" when activating your account, on behalf of yourself or the business you represent. If you do not agree, do not activate the account. We record the account, the date and time, and the version of the Terms you accepted. If we materially change these Terms, you will be asked to accept the new version before continuing to use the Service.
2. The Service
We provide a hosted CRM workspace: a private instance of our software, operated and maintained by us, where your business records — customers, contacts, properties or inventory, tasks, documents, and communications — are stored and worked on. The Service is delivered as a managed service only. We run it; you use it.
3. Your Account
You are responsible for your login credentials and for all activity under your account. Provide accurate information and keep it current. You control who else gets access to your workspace by inviting users and assigning their roles; invited users act under your authority.
4. Acceptable Use
You agree that you will not:
- use the Service for unlawful purposes, including sending unsolicited bulk email or storing contact data you have no right to hold;
- attempt to access another workspace's data, probe or circumvent the Service's security, or bypass usage limits or paid-feature gating;
- store payment-card numbers in any field — the Service is not certified to hold them, and payment processing is handled by dedicated providers;
- resell, sublicense, or copy the Service, or reverse engineer it except where law permits us no say in the matter;
- use the Service to build a competing product.
We may suspend accounts that violate this section, with notice where practical.
5. Fees and Payment
During a beta or free period, no payment is due. If paid plans apply to your workspace, fees are billed as described when you subscribe, and we may change plan pricing with at least 30 days' written notice, effective from your next billing cycle after the notice period. We will never delete your data as a collection tactic; unpaid accounts may be suspended after written notice.
6. Your Data
Your workspace data belongs to your business. Specifically:
- everything you and your users enter — records, notes, documents, attachments — is yours;
- you may request a full export at any time, in standard formats (CSV/JSON), free of charge;
- we do not sell your data, use it for advertising, or share it with third parties beyond the infrastructure providers that host the Service;
- we access your workspace contents only to support you at your request, to maintain the Service, or as required by law;
- if you close your account, we delete your workspace after providing your export, except records we are legally required to retain.
The onboarding packet's data-handling summary describes where data lives and how it is protected, in plain language.
7. Beta Software and Availability
Where the Service is marked as beta, it is under active development: features may change, bugs are possible, and the Service may be unavailable at times for maintenance, upgrades, or outages. We run daily backups, and we encourage you to export your data periodically as your own safety net. We do not currently offer a formal uptime guarantee; if your business requires one, ask and we will quote it as a higher service tier.
8. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, PROFITS, OR BUSINESS ARISING FROM USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM.
10. Indemnification
You will indemnify and hold us harmless from third-party claims arising out of the data you store in the Service or your use of it in violation of these Terms or applicable law.
11. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate access for violation of these Terms, with notice where practical. On termination, Section 6 applies: you get your export, then the workspace is deleted. Sections 8 through 10 survive termination.
12. Changes to These Terms
We may update these Terms. Material changes require your active acceptance of the new version — a new prompt with a new version number — before continued use. Continued use is never treated as silent acceptance of materially changed terms.
13. Governing Law
These Terms are governed by the laws of the State of Indiana, without regard to conflict-of-law rules. Venue for disputes is Allen County, Indiana.
14. Contact
Questions about these Terms: info@kznettech.com.